Privacy Policy

Privacy Policy

Introduction

Welcome to https://relationship-counsellor-sutherland-shire.thebestlocalpro.com (hereinafter referred to as “Relationship Counsellor Sutherland Shire” or “we”). We are dedicated to maintaining a transparent and secure online environment for our users, ensuring their privacy is respected at all times. This Privacy Policy details how we collect, use, and protect the personal information of individuals who interact with our website and services.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website located at https://relationship-counsellor-sutherland-shire.thebestlocalpro.com.
  2. Any mobile applications or software we offer.
  3. Online services and products provided by Relationship Counsellor Sutherland Shire.
  4. Interactions between our users and authorized representatives.

Please note that this policy does not extend to external links, third-party platforms, or applications accessed through our website, as they have their own privacy policies governing data collection and usage.

Processing Activities

Our Privacy Policy guides how we interact with users in the following scenarios:

  1. Using Our Applications and Services: When you sign up as an authorized user, we collect and process your personal information to provide access and enhance your experience.
  2. Visiting Our Websites: Every time you visit our websites linked to this policy, we may gather data about your interaction, including page visits, click patterns, and IP addresses.
  3. Communication: We may contact users through various channels like email, phone calls, or SMS for transactional, marketing, or service-related purposes.

Personal Data Collection

We collect a range of personal data to improve our services and personalize user experiences:

  1. Account Information: This includes usernames, passwords, and account settings details.
  2. Payment Information: We process payment data when you make transactions on our platform, including credit card numbers, billing addresses, and payment history.
  3. Financial Information: We may collect financial records for subscription services or premium features.
  4. Purchase Information: Details about products or services purchased from us, such as order history and purchase amounts.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device, which help us recognize you across different devices.
  6. Location Data: Information about your geographical location when you interact with our services.
  7. Feedback: User-provided feedback and reviews to enhance our products and services.
  8. Social Media Information: If you choose to connect our services with your social media accounts, we may collect data from these platforms.
  9. Product Information: Details about the products or services that interest you on our platform.

We obtain this data through direct user input, tracking technologies, and partnerships with third-party service providers.

Cookies

Cookies are small text files stored on your browser when you visit our websites. We use cookies for various purposes:

  1. Strictly Necessary: These ensure basic functionalities of our website, such as enabling secure log-in sessions.
  2. Preferences: Cookies store user preferences to personalize your experience.
  3. Analytics: They help us analyze traffic and gather statistical data about usage.

Users can manage their cookie choices through our Cookie Manager, allowing them to control which types of cookies are accepted.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purpose for collection or as required by law. Once the retention period expires or when the purpose is no longer applicable, we securely delete or anonymize the data.

Security Measures

Relationship Counsellor Sutherland Shire implements robust security practices to safeguard your personal information:

  1. Data Encryption: We use encryption protocols to protect data during transmission and storage.
  2. Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards.
  3. Access Controls: Strict access controls are in place to ensure only authorized personnel can access sensitive information.

Children’s Privacy

We do not intentionally collect or solicit personal data from children under the age of 18. If you believe we have collected such information by mistake, please contact us, and we will take immediate steps to rectify it.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  1. Access: You can request access to the personal data we hold about you.
  2. Rectification: Have inaccurate information corrected or updated.
  3. Erasure (Right to be Forgotten): Request the deletion of your personal data under specific circumstances.
  4. Restriction: Limit our processing of your data in certain situations.
  5. Portability: Receive your personal data in a structured, commonly used format.
  6. Objection: Object to the processing of your data for specific purposes.
  7. Non-Discrimination: You have the right to be free from discriminatory practices based on certain personal characteristics.
  8. Appeals/Complaints: File complaints or appeals if you believe your privacy rights have been violated.
  9. Withdrawal of Consent: Withdraw your consent for specific data processing activities at any time.

To exercise these rights, please contact our Data Privacy Team using the details provided below.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effectively immediately upon posting on our website. We encourage users to review this policy periodically for any updates.

Contact Information

For any inquiries, unsubscribe requests, data-related questions, or to exercise your privacy rights, please contact us:

  • Email: contact@relationship-counsellor-sutherland-shire.thebestlocalpro.com
  • Postal Address: [Provide the physical address]